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Capped Price Service Terms and Conditions

Chery Australia – Capped Price Service Terms and Conditions


1. Definitions

1.1. Authorised Chery Dealership(s) means a dealership appointed by Chery Motor Australia to sell new and/or demonstrator vehicles marketed by Chery Motor Australia in Australia and/or authorised to provide warranty service for such vehicles.

1.2. Capped Price means the maximum price for an eligible Scheduled Service as published at

1.3. Chery Motor Australia means Chery Motor Australia Pty Ltd (ABN 28 662 958 205).

1.4. Eligible Vehicles has the meaning given to that term in clause 2.2 below.

1.5. Scheduled Inspection and Maintenance Schedule means the official service schedule for an Eligible Vehicle located in the Service and Warranty Handbook and also available at

1.6. Scheduled Service(s) means the service(s) listed in the Scheduled Inspection and Maintenance Schedule.

1.7. Scheduled Service Interval(s) means the interval(s) at which each eligible Scheduled Service will be performed under the Program, as set out in the Eligible Vehicle’s Scheduled Inspection and Maintenance Schedule.

1.8. Service and Warranty Handbook means the official Chery booklet provided by to customers at the time of vehicle purchase. This booklet contains information regarding the vehicle’s warranty and maintenance records.

1.9. The Program means Chery Motor Australia’s capped price service program.

1.10.Warranty Start Date is the corresponding warranty start date recorded in Chery Motor Australia’s database. Usually this is the vehicle’s date of first registration in Australia.


2. Eligibility

2.1. The Program is available to retail customers and to such fleet and business customers designated by Chery Motor Australia in its total discretion. Chery Motor Australia reserves the right to add or remove vehicles from the Program or modify the Program’s terms at any time without prior notice. Amendments will be published at

2.2. The Program applies to all eligible new Chery branded vehicles imported and distributed by Chery Motor Australia in Australia and sold by an Authorised Chery Dealership to a customer from 1st March 2023 (“Eligible Vehicles”) and excludes privately imported vehicles and “grey import” vehicles (i.e. vehicles imported other than through authorised Chery channels for the purpose of resale).


3. Authorised Chery Dealerships

3.1. Eligible Vehicles can only receive service as part of the Program at Authorised Chery Dealerships.


4. What is covered under the Program

4.1. Eligible Vehicles are entitled to receive the first seven (7) Scheduled Services at each applicable Scheduled Service Interval for a Capped Price. The final eligible Scheduled Service will be either the 84-month or 70,000 km service, whichever comes first.

4.2. For the duration of the period during which the Program applies to your Eligible Vehicle, the Capped Price which applies to each eligible Scheduled Service for that vehicle will not be increased.


5. What is not covered under the Program

5.1. The following service/maintenance items are not included in the services provided under the Program:

5.1.1. “Items requiring more frequent attention” – Some vehicle components may need to be replaced or serviced more often based on driving conditions. These are not typically covered under a standard maintenance program.
5.1.2. “LPG additional maintenance items” – Vehicles that run on liquefied petroleum gas (LPG) may have additional maintenance requirements compared to gasoline-powered vehicles. These additional maintenance items would not be covered under the Program.
5.1.3. “Non-genuine parts or accessories” – If a vehicle has been fitted with parts or accessories that are not genuine, any servicing required as a result of the installation of these items would not be covered under the Program.
5.1.4. “Normal wear and tear items” – Items that are subject to normal wear and tear, such as brake pads, wiper blades, and batteries, would not be covered under a standard maintenance program and would need to be replaced at the owner’s expense. Tyre rotation and balancing and wheel alignment are also not included.
5.1.5. “Fluids, additives, and treatments” – Any fluids, additives, or treatments that are not specified in the Scheduled Inspection and Maintenance Schedule would not be covered under the Program.
5.1.6. “Accident damage” – Any damage to the body, chassis, or driveline components as a result of an accident would not be covered under the Program.
5.1.7. “Adjustments not specified in the maintenance schedule” – Any adjustments or repairs not specified in the Scheduled Inspection and Maintenance Schedule are not covered under the Program.

5.2. It is important for customers to be aware of the terms and conditions of the Program, so they know what is covered and what is not covered. Authorised Chery Dealerships are required to advise you if any additional service or maintenance work is required. You should be informed prior to that work being undertaken and your consent should be requested and obtained before the Authorised Chery Dealership undertakes the additional service or maintenance work.


6. Effective start date of the Program

6.1. The effective start date for the Program will be the Eligible Vehicle’s Warranty Start Date recorded in Chery Motor Australia’s vehicle database.


7. Duration of coverage of the Program

7.1. The eligibility for this Program will end when any of the following conditions are met:

7.1.1. Completion of all eligible Scheduled Services covered under the Program.
7.1.2. 90 months have passed since the original Warranty Start Date.
7.1.3. 73,000 kilometres have been travelled.


8. Scheduled Service timing during the Program

8.1. Scheduled Service Intervals for Chery Vehicles are determined by either a set period of time (e.g. 12 months) or a set distance (e.g. 10,000 km), whichever comes first (refer to your Service and Warranty Handbook for the intervals specific to your vehicle). If a vehicle does not reach the nominated distance before the next Scheduled Service Interval, the service should still be performed based on the time specified in the Scheduled Inspection and Maintenance Schedule. Each eligible Scheduled Service under the Program can be claimed within 3,000 km or 6 months, whichever is earlier, of each Scheduled Service Interval.

8.2. It is the responsibility of the customer to bring the vehicle in for servicing at each Scheduled Service Interval. If the customer misses an eligible Scheduled Service, the eligibility of a vehicle for the due Scheduled Service will lapse and the Capped Price will not apply for that particular service. In this case, the customer will need to discuss available servicing options with an Authorised Chery Dealership. It is noted that if you miss any eligible Scheduled Service, additional work may be identified which is not included in the Capped Price.

8.3. It is important to note that the Capped Price cannot be claimed for both a specified distance service and the corresponding time interval service separately.


9. Maximum payable amount for a Scheduled Service under the Program

9.1. Authorised Chery Dealerships will not charge eligible customers more than the Capped Price for Scheduled Services under the Program. This does not preclude individual Authorised Chery Dealerships charging lessvthan the applicable Capped Price for any particular service. If additional services are performed that are not included in the relevant Scheduled Service, additional charges may apply.


10. Transfers

The Program is assigned to the Eligible Vehicle and not the owner. The entitlements of the Program remain with the Eligible Vehicle if the original owner on-sells the Eligible Vehicle provided that:

(a) the vehicle was an Eligible Vehicle at the time of initial purchase; and
(b) as at the time of re-sale, the vehicle has had all necessary Scheduled Services performed.