Chery Australia finished 2025 with a record sales result of 34,889 units, representing a 176% year on year increase, with the Tiggo 4 finishing the year as one of Australia’s highest selling models.

Customer support is a key pillar of this result, and following on the success of this support program, Chery Global has now adopted this for several overseas markets. 

The program “known as Chery Family Care” encompasses the following aspects:

  • 7-year unlimited kilometre warranty
  • 7-year roadside assistance
  • 7-year capped price servicing

Chery’s rapid international growth has seen more than five million customers worldwide join the brand. But as the company scales, it says trust will increasingly be built through service — not just specification sheets.

In Australia, Chery opened a regional warehouse in Melbourne holding in excess of $28 million worth of parts inventory which reflects a broader commitment to strengthening parts logistics and reducing downtime — an area of strong focus for Australian consumers. In addition, Chery plans to open two additional warehouses in Brisbane and Perth by the end of 2026.

In a market where consumers increasingly scrutinise whole-of-life costs, predictable servicing and strong warranty coverage remain key differentiators.

Chery Family Care also supports Chery’s wider dual-drive strategy: pairing advanced technology with strengthened service capability. This includes the rollout of Chery Super Hybrid (CSH) powertrains and next-generation electrified products across global markets.

Rather than focusing solely on new model introductions, Chery says its next chapter of global growth will be defined by consistency — ensuring customers receive the same high standard of support wherever they are.

For Australian buyers, that means continued investment not just in vehicles, but in the long-term ownership journey.