How warranty, parts, service and dealer support combine to deliver

Whenever a new car brand enters the Australian market, the first question buyers usually ask is: ‘Is it reliable?’ Chery is now one of Australia's fastest-growing automotive brands. So, for thousands of drivers, the answer is a resounding ‘Yes’.

Reliability matters more here than anywhere else

Australians are practical car buyers. We drive long distances. We expect cars to handle harsh conditions. If something goes wrong, we want to be confident it will be sorted quickly. That's why reliability consistently ranks as the Number 1 purchase consideration in surveys – ahead of price, features, and prestige.

For a new brand like Chery, we can’t prove historical reliability. So, proving reliability means means building the support network to gives owners genuine peace of mind.

7-year unlimited-kilometre warranty: the longest standard cover in its class

The clearest signal of a manufacturer's confidence in its own product is the warranty. Chery offers every new vehicle a 7-year, unlimited-kilometre warranty. It is one of the most comprehensive standard warranties available in Australia on any vehicle.

Importantly, it’s not a promotional add-on. It’s not a limited-time offer. It's the standard warranty across the entire Chery range. It applies equally to the Tiggo 4 small SUV through to the Tiggo 9 Super Hybrid. For buyers of Chery's electrified models, like the E5 battery-electric SUV or a Super Hybrid, the high-voltage battery is covered by a separate 8-year, unlimited-kilometre warranty.

If that’s not already impressive then consider Chery's capped-price servicing. The first seven scheduled services are covered so every owners know exactly what they'll pay and how often. Plus, capped-price servicing applies to the vehicle, not the owner. That means it stays with the car if it changes hands.

Chery are so confident in the reliability of every car, any issue is fixed and fixed fast.
 

$28 million invested in making parts available quickly

One of the most common concerns buyers raise about newer brands is parts availability. Chery has addressed this head-on with a significant investment in local parts infrastructure.

The company has build a parts warehouse in Melbourne stocked with over $28 million worth of inventory. This is not a token gesture. It's a purpose-built logistics operation designed to keep Chery vehicles on the road with minimal downtime. Importantly, Brisbane and Perth should have their own warehouses by the end of 2026. That will give owners access to even more parts ever faster. Plus remember, lots of Chery cars share parts – like the core powertrain and chassis components. That means a smaller number of parts covers a broader range of vehicles.

85+ local dealers and accelerating

A warranty is only as useful as the network that honours it. Chery already operates through over 85 authorised dealers across Australia. The target is to have 100 by the end of 2026. Each dealership is equipped to handle warranty claims, scheduled servicing and parts supply.

Importantly, this isn't a franchise network built overnight. Chery has partnered with established dealer groups who already understand the Australian customer and local climate. Each brings their own service expertise and infrastructure.

For owners, this means their Chery is service by fully trained technicians. Only genuine Chery parts are used. All of which simply adds to the confidence Chery drivers have in their reliability.

5-star ANCAP safety across the range

Reliability isn't limited to mechanical dependability. It also includes how well a vehicle protects its passengers. Chery's entire range has earned a 5-star ANCAP safety ratings across its core models – including the Tiggo 4, Tiggo 7 Pro, Tiggo 8 Pro Max and the OMODA 5 / E5 platform.

These aren't legacy ratings carried over from old tests. Each Chery model has been thouroughly tested using the latest ANCAP testing standards. That includes advanced driver-assist system evaluation as well as traditional crash protection. The Tiggo 8 Pro Max, for example, scored 88% for adult occupant protection, 87% for child occupant, 79% for vulnerable road user protection and 86% for safety assist.

When you see more cars, that should inspire confidence

While sales volume alone doesn't prove reliability, sustained growth is a good indicator. Look around the next time you’re in traffic. Chances are you’ll see someone happily driving a Chery. In 2025 alone, Chery sales rose 176%. That’s 34,889 Australians driving away in a new Chery. The Tiggo 4 alone accounted for more than 20,000 of those sales – making it one of Australia's best-selling small SUVs.

The bottom line? Reliability is more than just ‘the vibe’.

It’s true, long-term reliability data takes time to prove. But Chery is not asking Australian buyers to take a leap of faith. Chery is 100% confident of the reliability of every vehicle. That’s why each Chery has the advantage of a 7-year warranty, $28 million parts network, 85+ local dealers and 5-star safety rating.

For anyone weighing up a Chery against more established brands, these aren't promises. They're reliable investments.


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